We take great care in packaging
our pottery. However, if you find that your order has been damaged in shipping
please retain all of your original packaging and notify us within 7 days of
receiving the shipment. All in stock items will be replaced. If items are not
in stock we will work with you to find the best replacement/substitution or
make a refund.
PinehurstPottery.com wants all customers to be happy with every purchase. In
the event that your purchase does not meet your expectation, you may return it
to us within 14 days in the condition it was received and in the same packaging
materials and we will be happy to give you a full merchandise refund, gift
certificate, or merchandise exchange. Returns made after 14 days but within 30
days will receive credit for a future gallery purchase. There are no returns
more than 30 days after purchase. There is no credit for shipping and handling
charges and return shipping is the customer’s responsibility. Please call
910-420-8056 to obtain the proper 'Returns' address and authorization.